How long is my tour?

Our two main tours are listed here on the website, click on the tour for more information regarding timings.

What do I need to wear?

Summer time temperatures can vary between 5º and 25º celsius and the wind can make it feel colder. Layers are best to wear with a windproof jacket. Having a warm hat and gloves is never a bad idea, but a must have is suncream, the sun is always fierce. For your feet hiking boots are ideal, but as long as you are wearing something sensible you will manage. The terrain is undulating and grass or sand underfoot, after Stanley there is no concrete.

Is there any food and drink available?

Our tours are relatively short and our helicopter is small. There is no opportunity to purchase food or drink during this tour.

Are there any toilets near the penguins?

There are basic toilet facilities at Volunteer Point but nothing at the Rockhopper Penguin colony. There are toilets at the Jetty Visitor Centre in Stanley (where we meet) and also at Stanley Airport prior to flight and on return.

How do we meet you?

We are easily spotted at the Jetty Visitor Centre in Stanley when you come ashore (or at the dock if you ship moors alongside). We have a flag and/or a board and we are the only helicopter tour company in the Falklands. Our flag is marked ‘Heli Tours’ with a penguin and a helicopter on it and is easily seen.

I have never been in a helicopter before, should I be nervous?

A totally understandable question. The view out of a helicopter is fantastic and so much better than any other form of aviation apart from a hot air balloon. It is a very safe form of travel. Both of our pilots are very experienced and will answer any questions that you have and will do their best to put you at ease. We love to meet people and share our love of what we do with you. We both have in excess of 8000 flying hours with the majority being in the Falkland Islands over many years.

What if my ship fails to dock?

This happens occasionally over the course of the summer, if your ship does not make port then we will reimburse you in line with our payment policy. Sadly this occasionally happens due to unfavourable winds. If it is any consolation, if your ship does not make port, it was probably not suitable to fly anyway.

What happens if your helicopter has a problem, or the weather turns bad and I am left at Volunteer Point?

We are very realistic about this and fully appreciate our responsibility to give you an enjoyable and safe tour which lives long in the memory. We are very experienced at flying in the Islands and if we suspect that the weather will not be suitable for you to carry out your tour safely then we will not start. If however, despite everything, you are stuck then we will come overland to get you. We always ensure that there is enough spare time in the day to get you back to Stanley before your ship sails.

Can I pay by credit/debit card?

Yes of course, we are happy to accept card or cash payment.

Do I have to pay in advance?

Yes, due to the exceptionally high demand on cruise ship dates we do require prepayment and operated with the following cancellation policy.
10% non refundable (this is our booking charge)
90% refundable if cancelled 14 days or more prior to the date of your tour.
50% refundable if cancelled 7 days or more prior to the date of your tour.
Non refundable with less than 7 days notice of cancellation.
If your ship does not arrive for any reason, or we cannot provide the tour for any reason (e.g. weather) then you will receive a 90% refund.